Refund policy

RETURNS/EXCHANGES

• Items must be returned within 7 days of receipt of your goods. This
  includes return transit time to our warehouse.
• If you consider your items to be faulty, please first contact our customer
  services department on info@marzyy.com and give a brief description of
  the fault, and location of the fault providing photographic detail if you
  feel this is relevant. It may not always be necessary for you to return your
  faulty goods to us, and we will evaluate this at the time and on a case by
  case basis.
• Faulty good claims must be made within the 7 day period. Anything
  beyond the 7 days will be considered normal wear and tear.
• The returns parcel remains your responsibility until the goods are
  received back into our warehouse.
• Exchanges are sent through a standard delivery service (not an express
  service)
• Exchanges can only be made up to the value of the goods purchased.
• 200/- PKR will be extra charge on exchange between the normal and sale
  days.
• Your shipping costs are non-refundable
• We do not accept returns/exchanges for sale/clearance items.
• Returns can take 2-4 days to process.

We reserve the right to return the items to you based on any of the terms 
outlined in our policy, goods will be returned to you in the same condition they
are received in. Whilst every effort will be made to replace any stock with same
product under certain circumstances your preferred product may not be in
stock. In this instance, MARZYY reserves the right to issue a refund or credit to
the value of the original product value. The product must also pass all other
returns criteria.